How do I query an invoice?

To query an invoice, the quickest and easiest way is to to log in to the Conexa Neo Portal.

1. Find and open the job that your query relates to

2. Click on Messages in the top right corner

3. Send a message with your query.

One of our finance experts will then look to resolve your query and communicate back to you via the messages portal. If the query is accepted, any further invoice amendments or credit notes will be posted in eDocs and a copy will be emailed to you as well.