FAQ's

Finance

• Where can I find a breakdown of my charges?
• How do I query an invoice?
• How do I view my Invoices & Statement?

Technical

• How do I report a technical problem with the site?
• I have not received a booking confirmation email. What do I do?
• How do I know if my booking has been successful?
• How do I track my shipment?
• I don't have a printer. Can I still book online?

Bookings

• Important Customer Notice: LHR - Heathrow Airport Closure
• What is the maximum weight and size limits for a package?
• Are Intercargo bookings processed 24 hours a day, 7 days a week?
• What is volumetric weight?
• Do you provide tail lift for collections?
• Are transit times guaranteed?

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Conexa Neo

• How do I deactivate a user?
• How do I register for an account?
• How do I give access to a new user?
• How do I add more users?
• I have forgotten my password, how do I reset it?
• How do I track my shipment?

See all 7 articles